THE LEGAL BIT
MUST COME BACK IN ORIGINAL PACKAGING
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It is the duty of the hirer to provide a duly authorised representative to accept the goods and give written acceptance that the goods are in a satisfactory condition & without damage. If the hirer fails to provide for this, he/she will not be permitted to dispute the facts of delivery & these conditions.
During the period of hire, the hirer is solely responsible for the hired goods and must insure against all risk.
Furniture must be used for its sole intended purpose only. The company does not accept liability for any damage or injury to goods or persons caused by misuse of the hired furniture.
Any damage caused to hire goods, beyond reasonable wear and tear, will be the responsibility of the hirer. Any repair work necessary as a result will be chargeable.
Grumbleduke furniture is for internal use only. If it is the intention of the hirer to use the hired goods in areas where they are likely to be effected by weather, then they must get prior written acceptance from Grumbleduke.
Grumbleduke will make every endeavour to carry out delivery and collection of the hired items at a time requested by the hirer but will not under any circumstance be liable for any delay in delivery/collection, or failure to delivery/collect, nor for any expense caused to the hirer by such a delay.
Seasonal minimum spend policies apply in both the peak season (May-September) and the low season (October-April). Minimum spend excludes VAT and additional charges and orders below the minimum spend will not be eligible for delivery unless the venue location is in Sunderland in which case exclusions may apply.
Delivery instructions must be confirmed by the hirer, to the company, a minimum of 14 days prior to the delivery/collection.
All deliveries will be assumed to take place at one continuous ground level and must be no further than 15 meters from the vehicle/loading bay. It is the hirers responsibility to inform Grumbleduke of any restricted access, level changes, or tight access at the time of booking. Wedhead will not be liable for any aborted deliveries due to insufficient or unsafe access.
If additional set up is required, this will be charged pro rata at the rate of £25/h.
Self collection and self delivery of goods are not permitted due to the likelihood of damaged being caused in the event of incorrect loading, unloading and set up unless the items are being transported abroad from the initial point of delivery in which case an express permission from Grumbleduke is required.
Any actions that Grumbleduke is required to carry out which are not Grumbleduke responsibility during delivery or pack down (such as but not limited to clearing the floor space, tables or floristry) will also be charged pro rata at the rate of £25/h.
All measurements provided by Grumbleduke will be an approximate value.
In the unlikely event that items hired might become unavailable to unseen circumstance they are to be substituted with reasonable and similar goods or to be refunded.
If the hirer fails to return any goods hired by him/her at the end of the agreed hire period or within 7 days from the notification of the missing goods the hirer shall pay to the company the current market replacement cost of the items which have not been returned. If missing items need to be collected this will be further charged at the quoted rate.
A 50% hire value deposit is payable from the hirer to the company on the receipt of invoice. Final balance payment is payable 28 days prior to the hire commencement.
No dates or items can be reserved prior to the receipt of the booking deposit.
Please note that a quote does not guarantee a booking, nor does it reserve any items.
The deposit is refundable within 1 weeks of the booking being made. From then on it becomes non refundable as the date has been reserved and advertised as unavailable to any other prospective clients.
Additions to the order can be made right up to the date of your event. Larger quantities and additional items cannot be guaranteed. Once booked and you're deposit paid, you have seven days in which to reduce your initial order if you wish, after the seven the day period you can no longer reduce or deduct from your order.
In most cases Grumbleduke charges a refundable damage deposit of 25% of the order value. This will be payable on the final invoice and will be refunded 10 days after a successful collection or sooner.
All Grumbleduke furniture is either constructed from naturally occurring products or can be classified as vintage/antique, so most items will vary in shades and consistency. Imagery on the company's website and social media provides a reasonable representation of the furniture hired.
Furniture must be kept away from sources of ignition or excessive heat. Grumbleduke furniture is not fire resistant.
The company is only hiring out the goods and at no point will they be sold.
By accepting confirmation of your order you are accepting our Terms and Conditions. These are the terms to which you will be contracted. No alteration or substitution to the terms and conditions will be valid unless agreed in writing by both parties beforehand.